It seems I'm a little distracted this week. We have finally turned the corner to real Spring weather, It's a long weekend here in Canada (Victoria Day) so that will mean time out in the garden as well as visiting garden centres for new planting treasures. I also have a new air fryer I'm dying to put through it's paces this weekend, so there's a lot going on - even though we're still in lockdown, lol! I have to admit that this just might become my new obsession for this year and I've spent way too much time checking out air fryer recipies. That's more than enough about that!

This weeks' issue is supporting the customer experience so I think you'll find something you can use. I've also added the results of a short challenge from a couple of weeks ago and you'll see those results below. So, i'll leave you to get started and take my distraction on the road. Enjoy this issue!

Barb Jemmott

Looking forwardLooking forward

A couple of weeks ago we had a challenge around what were the biggest struggles for you and your business amongst our newsletter readers. Well, the numbers are in! Here's what came up as stressors in order:

  • Understanding your customer
  • Getting your message across
  • Improving mindset & Building your community (tie)
  • Creating your marketing assets

Are you surprised by this outcome, or the order? Interested in taking the quiz? Click the link.


“The customer’s perception is your reality.”

Kate Zabriskie


On the Blog

What's the Tech

Before you go

So, that's the end of this issue of YESWORD!

Is there something you'd like to see here? Drop me a line to let me how we can make it work better for you!

Do you know someone who will also benefit from this newsletter? Please tell them about it or share this link with them. They'll get to view the current issue before they choose to sign up.

Until next time, here's to a productive week!

Barb Jemmott